National Office for Victims

Contact us


Toll-free: 1-866-525-0554

The National Office for Victims (NOV) is a central resource that offers information and support to victims of federal offenders. Whether you are working for a victim services' organization in Canada, have been the victim of a crime, or have had a family member become a victim of crime, the NOV can help.

How the National Office for Victims helps

The NOV can answer questions about the Canadian criminal justice system, the federal corrections system and the conditional release system. It gives victims a more effective voice by explaining how they can participate in the federal corrections and conditional release processes.

The NOV also:

Video - Services for Victims of Crime


An important part of the NOV’s mandate is to write, publish and distribute information packages and guides for victims, the organizations that help them, and members of the general public. Its publications include:

To order any of these publications, please complete the Publication Order Form.

For more information

Call 1-866-525-0554 free of charge from anywhere in Canada or the United States or email The NOV will answer your questions or direct you to the federal or provincial program best suited to help. Ask to be added to the NOV’s email distribution list to receive periodic updates. You may also visit the following web pages:

The Canadian Victims Bill of Rights

The Canadian Victims Bill of Rights (CVBR) created four statutory rights for victims of crime: the right to information, protection, participation and restitution. It also informs victims of how they can file a complaint if they feel that their rights have been infringed or denied by a federal department or agency. Learn how to file a complaint with Public Safety Canada about a right under the CVBR.


Victim: The Corrections and Conditional Release Act defines a victim as  someone who was harmed or who suffered physical or emotional damage as the result of an offence. If a victim has died, is ill, or is otherwise unable to act for him or herself, the victim's spouse, common-law partner, relative, dependant or anyone who has in law or fact custody or is responsible for the care or support of the victim may request and receive information on behalf of the victim.

To receive information, an individual must register with either the Correctional Service of Canada or the Parole Board of Canada.

Federal offender: A federal offender is someone who has been sentenced to two years or more in a penitentiary. The Correctional Service of Canada is responsible for federal offenders.

Provincial offenders: A provincial offender is someone who is serving a sentence of less than two years. The correctional service in the province or territory where the offender was sentenced is responsible for provincial offenders. The Parole Board of Canada may grant, deny or revoke the parole of all offenders except those serving less than two years in Ontario and Quebec. Ontario and Quebec have established provincial parole boards that grant, deny or revoke parole for offenders serving less than two years in their provinces.

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