National Office for Victims

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The National Office for Victims (NOV) is a central resource working to improve victims’ experience with the federal corrections and conditional release system. To do this it:

In 2020, the NOV celebrated its 15th anniversary. Check out some highlights from the work of the NOV during the 2019-2020 fiscal year.

Information for Victims of Federal Offenders

Under the Corrections and Conditional Release Act, victims of federal offenders (i.e., an offender who has been sentenced to serve two years or more in federal custody) may receive certain information about the person who harmed them. They may also provide a victim statement about the emotional, physical and financial impact the crime has had on their life and any safety concerns they may have. These statements can be updated any time while the offender is under sentence and can be considered in case management decisions. To send and/or receive information from the Correctional Service of Canada (CSC) and/or the Parole Board of Canada (PBC) electronically, victims may register through the Victims Portal, a secure online service available to them and/or their named representative(s).

Victims of federal offenders can receive certain notifications about the person who harmed them, including:

To find out how to register for the federal victim notification service, please call:
Correctional Service of Canada
1-866-806-2275 (toll-free)
csc-scc.gc.ca/victims/

Parole Board of Canada
1-866-789-4636 (toll-free)
canada.ca/en/parole-board/services/victims

  Video - Services for Victims of Crime

Publications

An important part of the NOV’s mandate is to write, publish and distribute information packages and guides for victims, the organizations that help them, and members of the general public. These publications include:

To order hardcopies of any of these publications free of charge, please complete the Publication Order Form.

For more information

The Canadian Victims Bill of Rights

The Canadian Victims Bill of Rights (CVBR) created four statutory rights for victims of crime: the right to information, protection, participation and to seek restitution. It also ensures that victims who are of the opinion that their rights under the CVBR have been denied or infringed in any way by a federal department or agency can file a complaint.

Learn more about Making a Complaint under the CVBR to the Public Safety Portfolio.

The NOV has been hosting stakeholder engagement sessions about the role of victims in the federal corrections and conditional release system and victims’ rights to information, participation and protection under the CVBR. The Summary reports are available below:

Definitions

Victim
The Corrections and Conditional Release Act defines a victim as someone who was harmed or who suffered physical or emotional damage as the result of an offence. If a victim has died, is ill, or is otherwise unable to act for him or herself, the victim's spouse, common-law partner, relative, dependent or anyone who has in law or fact custody or is responsible for the care or support of the victim may request and receive information on behalf of the victim.
Federal offender
A federal offender is someone who has been sentenced to two years or more in federal custody. The Correctional Service of Canada is responsible for managing federal offenders in institutions of various security levels and supervising these offenders when under conditional release in the community. The Parole Board of Canada is an independent administrative tribunal that makes quality conditional release and record suspension decisions, and clemency recommendations.
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