Service Standards for Transfer Payment Programs
A service standard is a public commitment to a measurable level of performance that clients can expect under normal circumstances. Public Safety Canada (PS) has established services standards for all of its transfer payment programs.
PS is committed to adhering to the following transfer payment service standards:
- Acknowledging the receipt of a funding request within 10 business days with the target set at 80% for achieving this standard
- Communicating a funding decision within 30 weeks of receiving a complete application with the target set at 80% for achieving this standard
- Issuing a payment following receipt of all required documentation within 30 business days with the target set at 80% for achieving this standard
For more information about PS service standards, or to discuss any concerns you may have, please contact your regional office or program sector.
- 2021 to 2022 Service Standards for Transfer Payment Programs
- 2020 to 2021 Service Standards for Transfer Payment Programs
- 2019 to 2020 Service Standards for Transfer Payment Programs
- 2018 to 2019 Service Standards for Transfer Payment Programs
- 2017 to 2018 Service Standards for Transfer Payment Programs
- 2016 to 2017 Service Standards for Transfer Payment Programs
Service Standards
Acknowledging the receipt of a funding request within 10 business days
- Performance Target: The target for achieving this standard is set at 80%.
- Real-Time Service Performance Information: Applications were processed within 2 business days on average for the quarter from April 1 to June 30, 2023.
- Service Performance Results: The service standard was met 100% of the time in Fiscal Year 2021-22.
Communicating a funding decision within 30 weeks of receiving a complete application
- Performance Target: The target for achieving this standard is set at 80%.
- Real-Time Service Performance Information: Funding decisions were communicated within 39.9 weeks on average for the quarter from April 1 to June 30, 2023.
- Service Performance Results: The service standard was met 70% of the time in Fiscal Year 2021-22.
Issuing a payment following receipt of all required documentation within 30 business days
- Performance Target: The target for achieving this standard is set at 80%.
- Real-Time Service Performance Information: Payments were issued within 31 business days on average for the quarter from April 1 to June 30, 2023.
- Service Performance Results: The service standard was met 89% of the time in Fiscal Year 2021-22.
Service Performance Metrics
Service Performance Metrics are updated quarterly and are an average result for the below Transfer Payment Programs:
- Aboriginal Community Safety Development Contribution Program
- Avalanche Canada
- Biology Casework Analysis Contribution Program
- Building Safer Communities Fund
- Building Safer Communities Fund Part II
- Community Resilience Fund
- Contribution Program to Combat Serious and Organized Crime
- COSPAS-SARSAT Secretariat Contribution Program
- Crime Prevention Action Fund
- Cyber Security Cooperation Program
- Drug Impaired Driving Initiatives
- Emergency Management Public Awareness Contribution Program
- First Nations and Inuit Policing Program
- Funding for First Nation and Inuit Policing Facilities
- Grants and Contributions Program to National Voluntary Organizations
- Gun and Gang Violence Action Fund
- Heavy Urban Search and Rescue Program
- International Association of Fire Fighters, Canada
- Major International Event Security Cost Framework
- National Disaster Mitigation Program
- National Flagging System
- Nation's Capital Extraordinary Policing Costs Program
- Northern and Indigenous Crime Prevention Fund
- Policy Development Contribution Program
- Search and Rescue New Initiatives Fund
- Search and Rescue Volunteer Association of Canada Contribution Program
- Security Infrastructure Program
- Supporting a Humanitarian Workforce to Respond to COVID-19 and Other Large-Scale Emergencies
- Supporting the Canadian Red Cross's Urgent Relief Efforts Related to COVID-19, Floods and Wildfires
- Workers' Compensation Program
- Youth Gang Prevention Fund
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