Service Standards for Transfer Payment Programs
A service standard is a public commitment to a measurable level of performance that clients can expect under normal circumstances. Public Safety Canada (PS) has established services standards for all of its transfer payment programs.
PS is committed to adhering to the following transfer payment service standards:
- Acknowledging the receipt of a funding request within 15 business days with the target set at 92% for achieving this standard
- Communicating a funding decision within 30 weeks of receiving a complete application with the target set at 95% for achieving this standard
- Issuing a payment following receipt of all required documentation within 30 business days with the target set at 80% for achieving this standard
For more information about PS service standards, or to discuss any concerns you may have, please contact your regional office or program sector.
- 2021 to 2022 Service Standards for Transfer Payment Programs
- 2020 to 2021 Service Standards for Transfer Payment Programs
- 2019 to 2020 Service Standards for Transfer Payment Programs
- 2018 to 2019 Service Standards for Transfer Payment Programs
- 2017 to 2018 Service Standards for Transfer Payment Programs
- 2016 to 2017 Service Standards for Transfer Payment Programs
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