Service Standards for Transfer Payment Programs

A service standard is a public commitment to a measurable level of performance that clients can expect under normal circumstances. Public Safety Canada (PS) has established services standards for all of its transfer payment programs.*
PS is committed to adhering to the following transfer payment service standards:

For more information about PS service standards, or to discuss any concerns you may have, please contact your regional office or program sector.

Transfer Payments' Service Standard Results

Public Safety Canada (PS) is committed to reporting on service standards for its transfer payment programs on a semi-annual basis. Results from this reporting period are as follows:

For the period of April 1, 2020 to March 31, 2021

Acknowledging the receipt of a funding request: 15 Business days
Results: 99% of all proposals were acknowledged within 15 business days
Communicating a funding decision after receiving a completed application is submitted: 30 Weeks
Results: 98% of all funding decisions were communicated within 30 weeks
Issuing a payment following receipt of all required documentation: 30 Business days
Results: 85% of all payment requests were sent within 30 business days

Aboriginal Community Safety Development Contribution Program

For the period of April 1, 2020 to March 31, 2021

Acknowledging the receipt of a funding request: 15 Business days
Results: 100% of all proposals were acknowledged within 15 business days.

Communicating a funding decision after receiving a completed application is submitted: 30 Weeks
Results: 100% of all funding decisions were communicated within 30 weeks.

Issuing a payment following receipt of all required documentation: 30 Business days
Results: 93.8% of all payment requests were sent within 30 business days.

Avalanche Canada

For the period of April 1, 2020 to March 31, 2021

Acknowledging the receipt of a funding request: 15 Business days
Results: This service standard was not applicable during the reporting period.

Communicating a funding decision after receiving a completed application is submitted: 30 Weeks
Results: This service standard was not applicable during the reporting period.

Issuing a payment following receipt of all required documentation: 30 Business days
Results: This service standard was not applicable during the reporting period.

Biology Casework Analysis Contribution Program

For the period of April 1, 2020 to March 31, 2021

Acknowledging the receipt of a funding request: 15 Business days
Results: 100% of all proposals were acknowledged within 15 business days.

Communicating a funding decision after receiving a completed application is submitted: 30 Weeks
Results: 100% of all funding decisions were communicated within 30 weeks.

Issuing a payment following receipt of all required documentation: 30 Business days
Results: This service standard was not applicable during the reporting period.

Canada Strong Campaign Contribution Program

For the period of April 1, 2020 to March 31, 2021

Acknowledging the receipt of a funding request: 15 Business days
Results: This service standard was not applicable during the reporting period.

Communicating a funding decision after receiving a completed application is submitted: 30 Weeks
Results: This service standard was not applicable during the reporting period.

Issuing a payment following receipt of all required documentation: 30 Business days
Results: 100% of all payment requests were sent within 30 business days.

Community Resilience Fund

For the period of April 1, 2020 to March 31, 2021

Acknowledging the receipt of a funding request: 15 Business days
Results: 100% of all proposals were acknowledged within 15 business days.

Communicating a funding decision after receiving a completed application is submitted: 30 Weeks
Results: This service standard was not applicable during the reporting period.

Issuing a payment following receipt of all required documentation: 30 Business days
Results: 84.6% of all payment requests were sent within 30 business days.

Contribution Program to Combat Serious and Organized Crime

For the period of April 1, 2020 to March 31, 2021

Acknowledging the receipt of a funding request: 15 Business days
Results: 100% of all proposals were acknowledged within 15 business days.

Communicating a funding decision after receiving a completed application is submitted: 30 Weeks
Results: 100% of all funding decisions were communicated within 30 weeks.

Issuing a payment following receipt of all required documentation: 30 Business days
Results: 96.2% of all payment requests were sent within 30 business days.

COSPAS-SARSAT Secretariat Contribution Program

For the period of April 1, 2020 to March 31, 2021

Acknowledging the receipt of a funding request: 15 Business days
Results: This service standard was not applicable during the reporting period.

Communicating a funding decision after receiving a completed application is submitted: 30 Weeks
Results: This service standard was not applicable during the reporting period.

Issuing a payment following receipt of all required documentation: 30 Business days
Results: 100% of all payment requests were sent within 30 business days.

Crime Prevention Action Fund

For the period of April 1, 2020 to March 31, 2021

Acknowledging the receipt of a funding request: 15 Business days
Results: 100% of all proposals were acknowledged within 15 business days.

Communicating a funding decision after receiving a completed application is submitted: 30 Weeks
Results: 100% of all funding decisions were communicated within 30 weeks.

Issuing a payment following receipt of all required documentation: 30 Business days
Results: 87.1% of all payment requests were sent within 30 business days.

Cyber Security Cooperation Program **

For the period of April 1, 2020 to March 31, 2021

Acknowledging the receipt of a funding request: 15 Business days
Results: 100% of all proposals were acknowledged within 15 business days.

Communicating a funding decision after receiving a completed application is submitted: 30 Weeks
Results: 100% of all funding decisions were communicated within 30 weeks.

Issuing a payment following receipt of all required documentation: 30 Business days
Results: 66.7% of all payment requests were sent within 30 business days. **

Drug Impaired Driving Initiatives

For the period of April 1, 2020 to March 31, 2021

Acknowledging the receipt of a funding request: 15 Business days
Results: This service standard was not applicable during the reporting period.

Communicating a funding decision after receiving a completed application is submitted: 30 Weeks
Results: This service standard was not applicable during the reporting period.

Issuing a payment following receipt of all required documentation: 30 Business days
Results: 93.1% of all payment requests were sent within 30 business days.

Emergency Management Public Awareness Contribution Program

For the period of April 1, 2020 to March 31, 2021

Acknowledging the receipt of a funding request: 15 Business days
Results: This service standard was not applicable during the reporting period.

Communicating a funding decision after receiving a completed application is submitted: 30 Weeks
Results: This service standard was not applicable during the reporting period.

Issuing a payment following receipt of all required documentation: 30 Business days
Results: 100% of all payment requests were sent within 30 business days.

Funding for First Nations and Inuit Policing

For the period of April 1, 2020 to March 31, 2021

Acknowledging the receipt of a funding request: 15 Business days
Results: 95.5% of all proposals were acknowledged within 15 business days.

Communicating a funding decision after receiving a completed application is submitted: 30 Weeks
Results: 100% of all funding decisions were communicated within 30 weeks.

Issuing a payment following receipt of all required documentation: 30 Business days
Results: 88.7% of all payment requests were sent within 30 business days.

Funding for First Nations and Inuit Policing Facilities

For the period of April 1, 2020 to March 31, 2021

Acknowledging the receipt of a funding request: 15 Business days
Results: 100% of all proposals were acknowledged within 15 business days.

Communicating a funding decision after receiving a completed application is submitted: 30 Weeks
Results: 100% of all funding decisions were communicated within 30 weeks.

Issuing a payment following receipt of all required documentation: 30 Business days
Results: 81.8% of all payment requests were sent within 30 business days.

Guns and Gangs Violence Action Fund **

For the period of April 1, 2020 to March 31, 2021

Acknowledging the receipt of a funding request: 15 Business days
Results: 100% of all proposals were acknowledged within 15 business days.

Communicating a funding decision after receiving a completed application is submitted: 30 Weeks
Results: 100% of all funding decisions were communicated within 30 weeks.

Issuing a payment following receipt of all required documentation: 30 Business days
Results: 75% of all payment requests were sent within 30 business days. **

Heavy Urban Search and Rescue Program

For the period of April 1, 2020 to March 31, 2021

Acknowledging the receipt of a funding request: 15 Business days
Results: 100% of all proposals were acknowledged within 15 business days.

Communicating a funding decision after receiving a completed application is submitted: 30 Weeks
Results: This service standard was not applicable during the reporting period.

Issuing a payment following receipt of all required documentation: 30 Business days
Results: 100% of all payment requests were sent within 30 business days.

International Association of Fire Fighters

For the period of April 1, 2020 to March 31, 2021

Acknowledging the receipt of a funding request: 15 Business days
Results: This service standard was not applicable during the reporting period.

Communicating a funding decision after receiving a completed application is submitted: 30 Weeks
Results: This service standard was not applicable during the reporting period.

Issuing a payment following receipt of all required documentation: 30 Business days
Results: 100% of all payment requests were sent within 30 business days.

Major International Events Security Cost Framework

For the period of April 1, 2020 to March 31, 2021

Acknowledging the receipt of a funding request: 15 Business days
Results: This service standard was not applicable during the reporting period.

Communicating a funding decision after receiving a completed application is submitted: 30 Weeks
Results: This service standard was not applicable during the reporting period.

Issuing a payment following receipt of all required documentation: 30 Business days
Results: This service standard was not applicable during the reporting period.

Memorial Grant Program for first responders

For the period of April 1, 2020 to March 31, 2021

Acknowledging the receipt of a funding request: 15 Business days
Results: 100% of all proposals were acknowledged within 15 business days.

Communicating a funding decision after receiving a completed application is submitted: 30 Weeks
Results: 100% of all funding decisions were communicated within 30 weeks.

Issuing a payment following receipt of all required documentation: 30 Business days
Results: 100% of all payment requests were sent within 30 business days.

Nation’s Capital Extraordinary Policing Costs Program

For the period of April 1, 2020 to March 31, 2021

Acknowledging the receipt of a funding request: 15 Business days
Results: 100% of all proposals were acknowledged within 15 business days.

Communicating a funding decision after receiving a completed application is submitted: 30 Weeks
Results: 100% of all funding decisions were communicated within 30 weeks.

Issuing a payment following receipt of all required documentation: 30 Business days
Results: 100% of all payment requests were sent within 30 business days.

National Disaster Mitigation Program

For the period of April 1, 2020 to March 31, 2021

Acknowledging the receipt of a funding request: 15 Business days
Results: 92.9% of all proposals were acknowledged within 15 business days.

Communicating a funding decision after receiving a completed application is submitted: 30 Weeks
Results: 100% of all funding decisions were communicated within 30 weeks.

Issuing a payment following receipt of all required documentation: 30 Business days
Results: 30.1% of all payment requests were sent within 30 business days.

National Flagging System

For the period of April 1, 2020 to March 31, 2021

Acknowledging the receipt of a funding request: 15 Business days
Results: This service standard was not applicable during the reporting period.

Communicating a funding decision after receiving a completed application is submitted: 30 Weeks
Results: This service standard was not applicable during the reporting period.

Issuing a payment following receipt of all required documentation: 30 Business days
Results: 100% of all payment requests were sent within 30 business days.

National Voluntary Organizations

For the period of April 1, 2020 to March 31, 2021

Acknowledging the receipt of a funding request: 15 Business days
Results: This service standard was not applicable during the reporting period.

Communicating a funding decision after receiving a completed application is submitted: 30 Weeks
Results: This service standard was not applicable during the reporting period.

Issuing a payment following receipt of all required documentation: 30 Business days
Results: 100% of all payment requests were sent within 30 business days.

Northern and Aboriginal Crime Prevention Fund **

For the period of April 1, 2020 to March 31, 2021

Acknowledging the receipt of a funding request: 15 Business days
Results: 100% of all proposals were acknowledged within 15 business days.

Communicating a funding decision after receiving a completed application is submitted: 30 Weeks
Results: 100% of all funding decisions were communicated within 30 weeks.

Issuing a payment following receipt of all required documentation: 30 Business days
Results: 60% of all payment requests were sent within 30 business days. **

Policy Development Contribution Program

For the period of April 1, 2020 to March 31, 2021

Acknowledging the receipt of a funding request: 15 Business days
Results: 100% of all proposals were acknowledged within 15 business days.

Communicating a funding decision after receiving a completed application is submitted: 30 Weeks
Results: 100% of all funding decisions were communicated within 30 weeks.

Issuing a payment following receipt of all required documentation: 30 Business days
Results: 90% of all payment requests were sent within 30 business days.

Search and Rescue New Initiatives Fund **

For the period of April 1, 2020 to March 31, 2021

Acknowledging the receipt of a funding request: 15 Business days
Results: 100% of all proposals were acknowledged within 15 business days.

Communicating a funding decision after receiving a completed application is submitted: 30 Weeks
Results: 100% of all funding decisions were communicated within 30 weeks.

Issuing a payment following receipt of all required documentation: 30 Business days
Results: 79.4% of all payment requests were sent within 30 business days. **

Search and Rescue Volunteer Association of Canada Contribution Program

For the period of April 1, 2020 to March 31, 2021

Acknowledging the receipt of a funding request: 15 Business days
Results: 100% of all proposals were acknowledged within 15 business days.

Communicating a funding decision after receiving a completed application is submitted: 30 Weeks
Results: 100% of all funding decisions were communicated within 30 weeks.

Issuing a payment following receipt of all required documentation: 30 Business days
Results: 100% of all payment requests were sent within 30 business days.

Security Infrastructure Program **

For the period of April 1, 2020 to March 31, 2021

Acknowledging the receipt of a funding request: 15 Business days
Results: 97.4% of all proposals were acknowledged within 15 business days.

Communicating a funding decision after receiving a completed application is submitted: 30 Weeks
Results: 66.7% of all funding decisions were communicated within 30 weeks.

Issuing a payment following receipt of all required documentation: 30 Business days
Results: 58% of all payment requests were sent within 30 business days. **

Supporting the Readiness of the Canadian Red Cross for Urgent Relief Efforts Related to Covid-19 and Upcoming Flood and Fire Seasons

For the period of April 1, 2020 to March 31, 2021

Acknowledging the receipt of a funding request: 15 Business days
Results: 100% of all proposals were acknowledged within 15 business days.

Communicating a funding decision after receiving a completed application is submitted: 30 Weeks
Results: 100% of all funding decisions were communicated within 30 weeks.

Issuing a payment following receipt of all required documentation: 30 Business days
Results: 100% of all payment requests were sent within 30 business days.

Workers Compensation Program **

For the period of April 1, 2020 to March 31, 2021

Acknowledging the receipt of a funding request: 15 Business days
Results: This service standard was not applicable during the reporting period.

Communicating a funding decision after receiving a completed application is submitted: 30 Weeks
Results: This service standard was not applicable during the reporting period.

Issuing a payment following receipt of all required documentation: 30 Business days
Results: 50% of all payment requests were sent within 30 business days. **

Youth Gang Prevention Fund

For the period of April 1, 2020 to March 31, 2021

Acknowledging the receipt of a funding request: 15 Business days
Results: This service standard was not applicable during the reporting period.

Communicating a funding decision after receiving a completed application is submitted: 30 Weeks
Results: This service standard was not applicable during the reporting period.

Issuing a payment following receipt of all required documentation: 30 Business days
Results: 86.2% of all payment requests were sent within 30 business days.

* The Disaster Financial Assistance Arrangements are excluded

** Due to low volume of payment, program vulnerable in meeting the departmental target.
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