2017 to 2018 Service Standards for Transfer Payment Programs

A service standard is a public commitment to a measurable level of performance that clients can expect under normal circumstances. Public Safety Canada (PS) has established services standards for all of its transfer payment programs.*

PS is committed to adhering to the following transfer payment service standards:

For more information about PS service standards, or to discuss any concerns you may have, please contact your regional office or program sector.

Overall Transfer Payments' Service Standard Results

Public Safety Canada (PS) is committed to reporting on service standards for its transfer payment programs on an annual basis. Results from this reporting period are as follows:

For the period of April 1, 2017 to March 31, 2018

Acknowledging the receipt of a funding request:

Communicating a funding decision after receiving a completed application is submitted:

Issuing a payment following receipt of all required documentation:

Programs Transfer Payments’ Service Standards Results

*The Disaster Financial Assistance Arrangements are excluded.

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