||In 2013, Halton Regional Police Service implemented Business Intelligence for Public Safety software—an analytic tool that mines data collected through the computer-aided dispatch (CAD) system and the Niche records management system. The police service uses the tool to analyze the data, produce performance reports and identify innovative opportunities for improved service delivery and greater efficiency. The business intelligence tool is used to analyze workload, patrol visibility and its effects on crime, risk indicators (mental health, addiction, etc.) and other data. The technology allows senior staff to monitor organization activity. It also equips frontline personnel with real-time policing data for operational purposes.
The business intelligence tool is used by the newly created Police Analytics Unit, which is housed within the Office of Continuous Improvement and Strategic Management.
||This initiative has the following objectives:
- capture data accurately and systematically to produce effective analytical products;
- support the Office of Continuous Improvement and Strategic Management as a cross-service clearinghouse for innovative projects; and
- create a culture of business intelligence, wherein members throughout the organization are encouraged to offer ideas on new data-driven projects and use business intelligence information to enhance their work.
||This is an ongoing initiative in which achievements are continually being realized.
||This initiative required an initial investment in software acquisition.
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