In 2009, Halton Regional Police Service (HRPS) recognized the opportunity to maximize the value of computer-aided dispatch (CAD) data and records management system (RMS) data that was being collected as part of daily operations. This revelation prompted the creation of a business intelligence analytical tool to better exploit the service’s data assets. In 2012, the service engaged Intergraph to implement its Business Intelligence for Public Safety software product to address these needs.In 2013, this software was implemented. The new business intelligence tool mines data from the Intergraph CAD system and the Niche records management system. The police service is using this tool to analyze the data gathered from its records, produce performance reports and identify innovative opportunities for improved service delivery and greater efficiency. This includes workload analysis, looking at patrol visibility and analyzing its effects on crime, analysis of risk indicators (mental health, addiction, etc.) and other data on police activities. The technology allows senior staff to monitor organization activity and equips frontline personnel with real-time policing data for operational purposes.The business intelligence tool has been assumed by the newly created HRPS Police Analytics Unit, which is housed within the Office of Continuous Improvement and Strategic Management (OCISM).
This initiative has several objectives:
Police Analytics Unit, OCISM, HRPS
Software acquisition; costs not available.
The initiative was implemented through the establishment of a project team, substantively led by the Information Technology, Uniform Operations and Planning/Analysis units.
Achievements are continually being realized; this is an ongoing initiative.
See "Initiative Key Objectives".
To be developed.