Addressing Over-users of Health/Social and Police Services (Synopsis)

Repentigny Police Service

Description: Some individuals rely heavily on police, hospital and social services, entering the system over and over again and placing a drain on resources. Since 2009, the Repentigny Police Service has been part of a multidisciplinary committee that seeks more effective solutions for these cases. The committee includes representatives from police and community health and social services. The committee meets on a case-by-case basis to identify and implement the most effective interventions for each individual.
Objective: This initiative aims to reduce the overuse of services. It aims to reduce the number of police service calls (and the associated travel time) for recurring incidents such as violent behaviour on the part of individuals who are mentally ill and/or under the influence of alcohol or drugs.
Outcomes: In 2011, five individual cases were referred to the committee. Based on anecdotal evidence, the following outcomes have been identified:
  • fewer 911 calls for these types of cases;
  • increased quality of life for individuals who had been over-using services;
  • better collaboration with partners; and
  • greater motivation on the part of police officers to respond to these types of calls, because multi-agency support mechanisms are in place.

The Pierre Le Gardeur hospital in Repentigny has set up a program called Défi-Action, whereby two nurses are assigned to deal with over-users of services and to ensure they get the help they need.
Resources: This initiative requires police officers and community health and social service workers to sit on the committee and to provide support during incidents.
Province: Quebec
Record Entry Date: 2013-08-01
Date modified: