This initiative involves targeting individuals with problems who excessively call on different public services (including ours), without a solution being found. For example, our service intervenes in a situation with a person who appears to have behavioural problems. He or she is brought to the hospital and is then released without really solving the problem. Then our interventions with this individual are never-ending. For these cases, a committee of resource people from the local health and social services centres and police meet to find a solution for the individuals in question. The committee is ad hoc for this project.
To take care of users and not leave them on their own. Reduce the number of calls and therefore the amount of police travel for these over-users.
André Corbeil firstname.lastname@example.org
The numerous calls from the one individual required a lot of police travel. There was therefore a mobilization of police resources. These same individuals also created work and required time from other social and health partners.
Phased in following meetings with different workers. Each problem case identified is assessed by the committee that has been formed.
Key outcomes include the following:
Circulated internally to inform patrol officers about the follow-up of their file through e-mail or meetings.
In partnership with the health and social services centres, the service’s over-users’ program operates thanks to another of the hospital’s initiatives called Défi-Action. It set up this program in response to over-users. Two nurses are assigned to this project and follow-up with over-users to ensure that they are not left to themselves and that they receive the help they need.