Software to Manage Complaints/Requests from Citizens (Synopsis)

Repentigny Police Service

Description: In fall 2012, the Repentigny Police Service established a computerized follow-up system to deal with non-emergency calls from citizens and ensure that customer service is efficient and responsive. The system uses software that organizes all complaints and requests by category.
Objective: This initiative seeks to improve customer service and improve relations with citizens through better management of complaints and requests.
Outcomes: This initiative became operational in fall 2012 and outcomes are not yet available.
Resources: The software is provided by the City. Training hours will be required for the employees who will use it.
Province: Quebec
Record Entry Date: 2013-08-01
Date modified: