Set up a system to follow up on citizen requests, other than 911 calls, in order to ensure that client service is efficient and that our response improves. The software enables all complaints/requests to be grouped together in one location.
Better management of client service.
Consultative and cooperative
It has already been acquired, but will be implemented in Fall 2012.
Primarily to improve methods for following up on requests.
The software already belongs to the City; therefore, no additional costs for the police service, but a number of training hours will be needed for sergeants and lieutenants and other employees who will use it.
In the future, the initiative will be phased in.
Will be publicized internally only.
It is a shared system with the other city services that can be consulted by each service and will therefore enable better follow-up of requests. For the police, it will primarily be used to count and deal with complaints concerning traffic (Quebec Highway Safety Code). Criminal complaints will not be tracked by the software.