Electronic Ticketing System (Synopsis)

Service de police de la Ville de Montréal

Description: In a gradual rollout beginning in 2007, the Service de police de la Ville de Montréal (SPVM) traffic division has replaced its paper-based ticketing system with an electronic ticketing system. The technology allows for electronic signatures and automatic data input in certain fields. During implementation, officers received four-hour training sessions in the technology. Expert users serve as a resource for other officers using the system. The municipal courts are also involved in this initiative because of their role in ticket data processing.
Objective: This initiative has several objectives:
  • reduce ticketing errors by automating some of the data input;
  • reduce the number of steps required to issue and process tickets; and
  • integrate business processes (for example, between police and courts).
Outcomes: Anecdotal evidence and internal data indicate that all objectives have been met. In the first year of use, 77.8% fewer errors were made on tickets. No tickets have been lost in the electronic system. The number of tickets contested in courts has also been reduced; and electronic signatures have been successfully defended in court. Overall, police officers have said that they are pleased with the new system. The second phase of this initiative will extend the technology to municipalities that have been merged with the City of Montreal and where the SPVM is providing services.
Resources: The initial cost for this project was $7 million, including $300,000 in internal resources, $1.5 million in software, $4 million in equipment, $1 million in professional services and $200,000 in other costs.
Province: Quebec
Record Entry Date: 2013-08-01
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