Doing Things Better (Synopsis)

Service de police de la Ville de Québec

Description: In 2007, the Service de police de la Ville de Québec (SPVQ) adopted an initiative called “Doing Things Better” to improve various practices and processes. This initiative includes the following elements:

  • The police service is investing in human capital through skills training and development, support with career management and a recognition program.
  • Processes are being improved for managing specific policing situations.
  • The police service has developed a structure for the management of use of force.
  • Officers have also been equipped with upgraded technology.
Objective: The initiative seeks to maximize human resources, streamline processes and improve the effectiveness and efficiency of the police service.
Outcomes: The following outcomes have been observed:
  • The work environment and quality of personnel have improved.
  • The quality of skills training has improved.
  • Patrol car computer terminal speeds have increased dramatically.
  • The development of electronic reporting and event mapping has reduced the amount of traditional paperwork.
  • Domestic violence and sexual assault interventions and related evidence management processes have improved.
  • “Use of force” measures have been put in place to prevent legal issues and to correct officer behaviours.
  • The police service is being recognized for its expertise in large event management (e.g., large protests, concerts or incidents like the collapse of an overpass).
Resources: The SPVQ used internal resources for each component of this initiative, except for the preparation of event management guidelines, for which an external consultant was hired. No information is available on the number of employee hours and financial resources dedicated to this initiative.
Province: Quebec
Record Entry Date: 2013-08-01
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