Citizen Online Reporting allows for criminal offences to be reported online. Basic personal and contact information is required as well as particulars such as approximate date, time and location of offence. Details of personal property such as serial numbers and appropriate value may also be required. There is an opportunity for the complainant to review and modify the report prior to completion. Once the report is submitted, the complainant will be assigned a temporary tracking number and can print an unofficial copy of the report. All online reports are reviewed within three business days. Upon approval, the complainant will be sent an e-mail notification along with a permanent occurrence number and a PDF copy of the official report. If additional information is required, the complainant may be contacted by an officer. Once approved, the report is transferred into the Winnipeg Police Service (WPS) records management system. The report will receive the same investigation and statistical analysis as if the report had been filed over the telephone or in person. The information submitted via the online reporting system is sent to the Central Reading Unit (staffed by sworn members of the police service).
Enhanced citizen reporting process and internal efficiencies.
Strategic Initiatives Unit
Winnipeg Police Service / Service de police de Winnipeg
This initiative was undertaken in order to:
Expected benefits outweigh the considerable cost to undertake this initiative. Costs incurred were those associated with the purchase of the Coplogic software.
A strong public education campaign will roll out in advance of its implementation.
Unknown at this time.
A new convenient alternative for citizens to communicate with the police service.
An evaluation is planned.
This initiative aims to reduce the amount of time officers and frontline members (call takers) spend on non-violent/low-priority incidents. Resources saved by using this technology will enhance police capacity to re-deploy resources into higher-priority areas.
Numerous police agencies across Canada and the US have adopted online reporting.