CDE is intended to improve public and officer safety by:
Traffic Safety and Operational Support Command
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Municipalities and police services boards are interested in options that maximize the efficiency and effectiveness of police officers and improve officer availability. Several municipalities policed by the OPP have requested the OPP implement CDE within their jurisdiction.Existing detachment-based CDE systems were aging and in need of replacement.The centralized CDE system consists of a standard technology solution centered at the OPP General Headquarters in Orillia. Transcription personnel can work from any location in the province using standard OPP work stations. OPP officers throughout the province use the same telephone number to access one of the current 23 phone lines routed through the central server.Continued expansion of CDE in an ad hoc manner, with detachments operating independent/stand-alone systems with no set standard, was determined to be inefficient. Municipalities supporting the funding for stand-alone CDE systems in OPP jurisdictions were expressing concerns regarding their ability to continue maintaining costly stand-alone systems.Stand-alone CDE systems are not integrated into or consistent with the secure OPP network. Variations in hardware and software capability of these systems result in varying standards for data entry and transcription business processes. Stand-alone systems are not supported corporately by the OPP, leaving detachments/municipalities responsible for day-to-day operations, maintenance and support, and upgrading. Because these stand-alone systems cannot be integrated into the OPP network, they operate on independent hardware, impacting on facility space in each detachment.Standardized technology, integrated into the OPP network, improves efficiency (e.g., permits resource sharing), allows for standardization in policy, training, dictation and transcription, and ensures corporate technology support services.
Estimates provided are based on the Central Region pilot project only (supporting 13 detachments in three regions, approximately 1,000 system users):
The final results of the pilot show that a centrally based CDE system is viable and efficient:
A comprehensive Final Report of the Central Region Pilot Project has been completed.Since the conclusion of the pilot project, additional detachments have been added to the centralized CDE system. CDE is now available in four of the OPP’s five regions. In three cases, existing stand-alone systems were shut down and replaced with the more efficient centralized system.Planning is now underway to support organizational expansion of CDE in 2013/14.
Organizations must be cognizant of rapidly changing technology (e.g., mobile devices/applications, and speech-to-text conversion) and retain the ability to adapt quickly in order to leverage opportunites and continue to improve.