Quebec
Roussillon
Since January 2012, the Service has established an automated routing system that allows calls to be routed directly to patrol vehicles, as well as an electronic ticketing system. The ticketing system is an application that prepares tickets electronically right in the patrol vehicle.
Improve call management and free up personnel assigned to 911 duties and administrative personnel handling tickets for the police service and municipal courts.
Patrol
Pierre Morinpierre.morin@policeroussillon.ca
Cooperative, direct involvement
Automated call routing since January 2012; ticketing since June 2012.
This initiative was undertaken to improve service performance at no cost.
With restructuring, this was a no-cost initiative.
Phased in.
Recovery of person-hours from 911 dispatch and ticket management, with improvement in ticket quality.
Yes
Presentation to elected officials and the management team, and proper training for all personnel concerned.
No
The project will be completed at the end of 2012. To date, everything is proceeding in accordance with the established objectives.
N/A
This initiative improves the Service’s performance at no cost.
2013-08-01