The online (Internet) reporting system allows citizens to make reports online for certain minor offences, non-emergency offences and/or where there are no known suspects. The system can operate in multiple languages. Types of incidents included are Damage to Vehicle, Identify Theft, Lost Property, Theft Under $10,000, Theft from Vehicle, Mischief/Damage to Property, Gas Theft and Loitering. A customer service option to request clearance letters will also be available online. Citizens can fill out the request form and pay online, and then pick up the clearance letter at a police station.
The initiative has several objectives:
Information Management and Information Technology (IT)
Direct Involvement (Vendor)
This initiative has been in place since 2008.
It was undertaken as a result of concerns regarding efficient use of police services and provision of timely, convenient customer service.
FTE hours for IT staff and working groups CopLogic software (US$40,400 + tax (2007)) Yearly maintenance fees Potential cost for training sessions
The most frequent occurrences were phased in first. Road Watch complaints and Bike Registration were included in the second phase. Gas Theft and the Safe and Secure Gun Program were added in the third phase.
Messaging to citizens focuses on service enhancements; ease of use; lack of wait time; and the convenience of reporting crime from their homes or other locations (such their offices). Messaging aimed at educating citizens on the service is related to the type of incident that can be reported online versus the type that should be called in.
Positive feedback—there is a mechanism online where citizens can provide feedback.
The estimated cost savings to York Regional Police since the initiative's inception (June 3, 2008 – Nov 19, 2013) is over $2.1 million (based on a total of over 39,000 reports filed online).