The Service Initiative is an organization-wide review of how policing services are delivered to the community in order to address the challenges and pressures related to changing demographics, budgets, growth. Citizens have increasing expectations for better service and greater value from the Ottawa Police Service.
A number of key goals or filters will be applied to all initiatives, processes or recommendations examined by the Service Initiative Project Team. For each project undertaken by the team, the following three parameters or goals must be met:
Service Initiative Project Team, under governance structure reporting to Executive Officer, Steering Committee, Chief of Police
The Service Initiative is internally driven, with professional services assistance, collaboration with the City, and consultation with the community.
In 2011 the Ottawa Police Service began the Core Service Renewal (CSR) project, with the goals of improving efficiency and effectiveness in service delivery through the identification of the core services provided by our service. The vision of change for the organization was further refined and expanded with a change in chiefs in May 2012.
The Service Initiative began as part of the CSR in late 2011, but was revamped with a broader scope and reoriented approach in May 2012 following the appointment of Chief Bordeleau.
Our internal work has been ongoing since February, but it is expected this could be a two-year project with immediate, medium-term and long-term implementation.
The key catalyst for this initiative was the September 2011 mid-term Strategic Priorities review with the Ottawa Police Services Board which identified the need to examine our current policing model.
Our initial strategy map has over 20 initiatives/opportunities; another 250+ issues/ideas were identified by senior officers; plus, suggestions by over 200 members are to be reviewed at this point.
Project plan is being developed and refined; initiatives are currently underway guided by the emerging strategy map in advance of a request for proposal for professional services assistance (based upon 2013 budget approval).
Not yet fully determined; however, outcomes will include efficiencies, new revenues, reinvestment, and improved service.
The Service Initiative is designed to ensure:
The key inputs or factors that are essential to the successful transformation of the Ottawa Police Service are found in the value chain that has been developed. In keeping with Sir Robert Peel’s principles of policing, the essential results are to provide a safer community for the citizens of Ottawa as well as an increase in public trust. These results will be achieved through the integration of the three key inputs or components: