I already applied for a Canadian Travel Number

Tracking the Status of Your Canadian Travel Number (CTN)

You can login to your CTN account and check the status of your application at any time. Once your applications has been processed, you will receive an email with your CTN.

You will see the following statuses:

Submitted
Your application has been received.
Under Review
We are reviewing your application.
Processed
The review is complete and you will receive your CTN by email.
More information required
We will contact you by email to ask for more information. Until the information is provided, your application will be placed on hold.
Suspended/Suspended (no consent)
Your consent is required to apply for, or use, your CTN. You will receive an email to ask for more information.

Notice

Please be advised that users utilizing Apple devices may face technical issues when applying through the CTN Portal. At this time, we advise users to use Windows- or Android-based devices. Macbook users may be able to complete their application using non-Apple browsers such as Google Chrome. We apologize for the inconvenience.

Using your Canadian Travel Number (CTN)

Waiting for your CTN

You can login to your CTN account and check the status of your application at any time. Once your applications has been processed, you will receive an email with your CTN.

When you can use your CTN

When booking flights to, from and/or within Canada, travellers will be offered the option to provide a CTN if an air carrier has transitioned to the new Government-controlled centralized screening system. All air carriers will be ready to accept your CTN by the end of 2022.

How to use your CTN

You can use your CTN when booking flights to, from and/or within Canada by entering it into the air carrier’s or travel agency’s online reservation system. You can also use it at the airport when booking a flight, or apply it to a flight you have already booked.

The CTN during screening

Prior to your flight, the new government-controlled centralized screening will screen all passengers against the Secure Air Travel Act(SATA) list. If a listed individual is flagged during screening, the individual may be required to undergo additional screening or may be denied boarding.

Along with other personal information provided, including names, dates of birth, and gender, the CTN will be used to confirm passengers’ identity when checking against the SATA list. This will help ensure that legitimate passengers with a similar name to someone on the SATA list will not experience air travel delays related the Passenger Protect Program.

If you continue to experience travel delays while using your CTN, it is important to understand that there are many reasons unrelated to the SATA List that may cause delays or prevent someone from boarding a flight. Airlines and other countries have their own security lists and rules to screen travellers.

For more information, contact the Passenger Protect Inquiries Office.

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