Contact the Passenger Protect Inquiries Office (PPIO)
The PPIO can help answer questions about the Passenger Protect Program (PPP ), which is responsible for Canada’s aviation security list (also known as Canada’s Secure Air Travel Act or SATA List, or the “no fly list”). If you experience a travel delay and believe it may be related to the PPP, you can reach out to the PPIO with your questions by e-mail or mail. Before contacting the PPIO, please check our Frequently Asked Questions to confirm whether the PPIO may be able to help you with questions about your travel delay.
For inquiries regarding airline delays, cancellations, lost baggage, and other consumer protection matters relating to air travel, please contact the Canadian Transportation Agency (CTA). The CTA processes complaints and settles disputes between travelers and airlines.
Please note: Due to the high volume of inquiries received by the PPIO, the PPIO will not reply to e-mails or mail on issues that are not related to the PPP (e.g., lost baggage, flight cancellations, etc.).
Frequently Asked Questions
Is a Canadian Travel Number (CTN) mandatory for air travel?
No. A CTN is neither required, nor mandatory for air travel; it is used only as an additional piece of information to help prevent delays related to the PPP when traveling by air to, from and/or within Canada. It will not help with any other type of travel delay.
Can the PPIO advise what documents are required for air travel?
No. We recommend consulting the Documents Needed for Air Travel section of our website. If you are not sure, you may wish to contact the airline directly to confirm what documents they will accept for your travel plans.
Can the PPIO confirm whether or not I am on the SATA List?
No. For security and privacy reasons, the SATA prevents Public Safety Canada, and any partners, from disclosing whether someone is on, or is not on , the SATA List.
Can the PPIO confirm whether or not my child is on the SATA List?
Yes. If you think your child (age 17 and under) may be on the SATA List because they are often delayed when checking in at the airport, the PPIO can confirm if your child is not on the SATA list.
Please Note: Public Safety Canada cannot confirm if your child is on the SATA List, or whether your child has a similar name to someone on the SATA List, as this disclosure is prohibited by law.
I believe someone on the SATA List has a similar name to mine/my child’s, what can I do?
If you are experiencing issues or travel delays and believe it may be because you have a similar name as someone on the SATA List, you can apply for a Canadian Travel Number (CTN). Please visit the Before you apply for a Canadian Travel Number (CTN) section of our website to determine whether a CTN is right for you.
I applied for a Canadian Travel Number (CTN), and am travelling soon. Can you expedite my CTN?
No. Because a CTN is neither required, nor mandatory for air travel, CTN applications are processed on a first come, first served basis. When the CTN Office has all the necessary information to process your application, you can expect to receive a CTN within approximately three (3) to six (6) weeks. You will receive your CTN in an email after your application is processed.
Can you provide a status update on my CTN application?
No. You can track the status of your application at any time by visiting the Tracking the Status of Your Canadian Travel Number (CTN) section of our website. The CTN portal will provide the most up to date information regarding your application.
When contacting the PPIO, please provide us with:
- Your full name, date of birth and contact information (and for your child if you are requesting on behalf of a child under 18 years of age)
- The reason for your inquiry
- A detailed description of your travel issue and what steps you have taken so far to resolve it
Passenger Protect Inquiries Office
269 Laurier Avenue West
Ottawa ON K1A 0P8
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