Contact the Passenger Protect Inquiries Office (PPIO)
The PPIO can help answer questions about the Passenger Protect Program (PPP) and the Secure Air Travel Act (SATA) list. If you believe your travel delay may be related to the SATA list, you may reach the PPIO by email or mail.
Issues not related to the PPP and SATA will not be considered by the PPIO. This includes, but is not limited to, issues related to specific immigration or admissibility-related matters, incomplete or inaccurate travel documents, amendments to travel records, and/or any biometric record issues. The PPIO also cannot assist with matters such as documents required for air travel, mishandled or lost bags, customer service experiences, or flight delay issues related to booking your travel reservations online. Please note: Canadian law prohibits the PPIO from confirming whether or not you are on the list or have a similar name to someone who is on the SATA list.
When contacting the PPIO, please provide us with:
- Your full name, date of birth and contact information (and for your child if you are requesting on behalf of a child under 18 years of age)
- The reason for your inquiry
- A detailed description of your travel issue and what steps you have taken so far to resolve it
By email: PS.PPinquiries-demandesPP.SP@ps-sp.gc.ca
Passenger Protect Inquiries Office
269 Laurier Avenue West
Ottawa ON K1A 0P8
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