Contact the Passenger Protect Inquiries Office (PPIO)

The PPIO can help answer questions about the Passenger Protect Program (PPP) and the Secure Air Travel Act (SATA) list. If you believe your travel delay may be related to the SATA list, you may reach the PPIO by email or mail.

Please note: Canadian law prohibits the PPIO from confirming whether or not you are on the list or have a similar name to someone who is on the SATA list.

When contacting the PPIO, please provide us with:

By email:

By mail:
Passenger Protect Inquiries Office
269 Laurier Avenue West
Ottawa, ON K1A 0P8

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