Contact the Passenger Protect Inquiries Office (PPIO)
The PPIO can help answer questions about the Passenger Protect Program (PPP) and the Secure Air Travel Act (SATA) list. If you believe your travel delay may be related to the SATA list, you may reach the PPIO by email or mail.
Please note: Canadian law prohibits the PPIO from confirming whether or not you are on the list or have a similar name to someone who is on the SATA list.
When contacting the PPIO, please provide us with:
- Your full name, date of birth and contact information (and for your child if you are requesting on behalf of a child under 18 years of age)
- The reason for your inquiry
- A detailed description of your travel issue and what steps you have taken so far to resolve it
By email: PS.PPinquiries-demandesPP.SP@canada.ca
Passenger Protect Inquiries Office
269 Laurier Avenue West
Ottawa, ON K1A 0P8
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