Summary
In this program David makes several mistakes managing Anne, and after a feedback session he makes changes in his personnel management. In Part 1, The Sins, David doesn't discuss and agree on the way they will work together, doesn't listen and continually interrupts, fails to acknowledge good work, invades personal space, is inflexible about the way things are done, is oblivious to Anne's body language and the impact of his own behaviour. In Part 2, Feedback, Anne gives David specific feedback about his behaviour and how it makes it hard for her to work effectively. David acknowledges the feedback and accepts the need to change. In Part 3, Empowerment, David discusses career goals with Anne and her motivation improves.