Note
CD-ROM includes: Facilitator's guide, Participant's guide and PowerPoint presentation.
CD-ROM contents can be downloaded in pdf from publishers website (as of Oct. 2010): http://www.learncom.com/product/VL6610
Summary
For the first time, there are four generation in the workplace at the same time. This program, featuring generational expert Cam Marston, shows how positive interaction can reduce workplace conflict, and provides managers and supervisors with strategies for using generational differences in a positive way.
Contents
Program One. Defining four generations in the workplace -- 1. Introduction & overview -- 2. Definitions -- 3. Heroes, change and models -- 4. Summary.
Program Two. How to deal with the four generations -- 1. Four generations review -- 2. How to deal with matures -- 3. How to deal with Baby Boomers -- 4. How to deal with Gen X -- 5. How to deal with Millennials -- 6. Summary.