Summary
The now-organized manager is called to St. Peter, this time following an annual health check. Here he learns that his management style still leaves a lot to be desired: he is failing to organize his team, to define the overall objectives and key-result areas, and to set standards to achieve - measurable either by quality, quantity or cost - so that the team knows exactly what is expected of them. The manager learns that he must then agree on targets with individual team members, either to bring their performance back on track, or to help them develop and realise their full potential. Following these steps will allow the manager to improve the performance of individuals, the team and the organisation.