Social Media Protocol

Content and Frequency

If you follow or like any of our social media channels, you can expect to receive information, which may include (but not limited to):

We will occasionally retweet/share content that we believe is of value to our audience.

The use of social media channels is intended to encourage interaction between Canadian social media users and Public Safety Canada, and in no way verifies or confirms either the accuracy of user comments or their compliance with the requirements outlined here. Public Safety Canada does not endorse views in comments posted by users.

Social Media Hours

We monitor and update our social media channels between 8am and 5pm E.S.T. Monday to Friday, excluding federal holidays observed in Ontario.

During urgent situations, we provide additional coverage as required.

We accept no responsibility for any social media platform downtime.

Replies and Direct Messages

We read all @replies, comments and direct messages sent to us. We will respond in the official language (English or French) of the user's choice when deemed appropriate. We may also share comments with other federal departments when necessary to respond.

If we feel a comment or a question requires a response with a greater level of detail, we may develop a formal response and distribute the information through other channels such as our website or other social media channels. We pay attention to emerging themes and helpful suggestions and look forward to this interaction.

We encourage posts that are on topic, respectful and allow for further discussion.

We have the right to ignore or mute comments that contain inappropriate material as outlined below. We also have the right to block and/or report users who do not abide by this protocol.

We also don't engage on issues of party politics.

Media are asked to contact Public Safety Canada at 613-991-0657 and refrain from submitting questions on social media.

Following and Followers

We do not auto-follow. We only follow accounts from our partners, stakeholders and/or organizations/individuals that are interested in our content.

Please note that being followed by any of our social accounts does not imply endorsement of any kind.

Copyright

Information posted on all of our social media pages is subject to the Copyright Act of Canada.

Official Languages

Most social media content will be posted in both official languages, either on separate French and English pages or on the same page. @Replies and direct messages that require a response will be answered in the official language of origin. Any comments of value that originate will be made available in both official languages when it concerns both English and French communities.

Users should be aware that some links direct users to sites of organizations or other entities that are not subject to the Official Languages Act.

Accessibility

The Government of Canada is committed to achieving a high standard of accessibility and is working to address issues with third-party service provider platforms. Facebook, Twitter, Periscope, LinkedIn, YouTube and Instagram, as third party networks, are not bound by Government of Canada policies for web accessibility.

Twitter: Images will be uploaded with alternate text whenever possible.

Inappropriate Material

We discourage and will ignore comments that:

We reserve the right to ignore and block followers that reply or message us with content that is deemed inappropriate as described above.

Links to Other Websites

Links to websites not under the control of the Government of Canada are provided solely for user convenience. The Government of Canada is not responsible for the information found through these links, nor does it mean we necessarily endorse the sites or their content.

General Enquiries and Media Requests

Questions and requests for general information on the programs, services and other initiatives of Public Safety Canada can be directed to General Enquiries.

Media requests should be directed to our Media Relations team.

If you have any questions regarding any of our social media accounts or our social media protocol, please contact our social media team.

Public Safety Canada reserves the right to change or modify its Social Media Policy without notice.

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