Summary
The Balanced Scorecard is a management approach that can channel employees' energies, abilities, and specific knowledge toward achieving long-term strategic goals. The new edition includes cases based on the author's experience and revamped coverage of strategy maps.
Contents
Introduction to the balanced scorecard -- Adapting the balanced scorecard to fit the public and nonprofit sectors -- Before you begin -- Training and communication planning for balanced scorecard success -- Mission, values, and vision -- Strategy : the core of every balanced scorecard -- Strategy maps -- Performance measures, targets, and initiatives -- Creating alignment by cascading the balanced scorecard -- Linking resource allocation to the balanced scorecard -- Reporting results -- The City of Charlotte : a balanced scorecard success story -- Sustaining balanced scorecard success.