Victims of Crime - Staying Informed

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Under Canadian law, victims of federal offenders (offenders who have received a sentence of incarceration of two years or more or who are under the jurisdiction of Correctional Service of Canada (CSC) or Parole Board of Canada (PBC)) are entitled to receive certain information about the person who harmed them. This information is not provided automatically – a written request must be made to either CSC or PBC via a process commonly referred to as registering.

The recently passed Canadian Victims Bill of Rights (CVBR) has increased the amount and type of information to which registered victims are entitled. This booklet provides victims with information on what they are entitled to know, including the new entitlements contained in the CVBR, how to obtain that information, the role victims can play in CSC's and PBC's decision-making process, and other services offered at the federal level.

Are You Entitled to Receive Information?

You are entitled to receive information about a federal offender if:

How Can You Receive Information?

Information about an offender is not provided automatically. You or someone you have authorized in writing to act on your behalf are required to submit a written request for information, commonly referred to as "registering". Should the offender be serving a sentence of two years or more, individuals may contact either CSC or PBC to request information. Once you register with one or the other organization, you will be entitled to receive information from both.

Should the offender be under provincial jurisdiction (i.e. the offender is serving a sentence of less than two years), you may contact either the provincial victim service office or PBC to receive information.  In Ontario and Quebec you will need to contact the provincial parole boards of those provinces.

How Can You Register?

To find out how to register for the federal victim notification service and to obtain other general information, please call:

National Office for Victims
1-866-525-0554 (toll free)
publicsafety.gc.ca/nov

Correctional Service of Canada
1-866-789-4636 (toll-free)
csc-scc.gc.ca/victims-victimes  

Parole Board of Canada
1-866-789-4636 (toll-free)
canada.ca/services/paroleboard 

To ensure that you continuously receive timely notifications from CSC or PBC, it is important that you inform these agencies if your contact information changes.

To find out how to register for provincial victim notification services, you may contact your regional victim services, PBC, or for the province of Ontario, the Ontario Parole Board at 1-888-579-2888, or for the province of Quebec, the Quebec Parole Board at 1-866-909-8913. For contact information for the provincial or regional victim services in your area, you can search the national online Victim Services Directory (VSD), administered by the Policy Centre for Victim Issues (PCVI) at the Department of Justice Canada. You can access the VSD at: justice.gc.ca/eng/cj-jp/victims-victimes/vsd-rsv/index.html.

What Information are You Entitled to Receive?

By registering with CSC or PBC, you will be provided with the following:

In addition, as a registered victim, you may also be provided with the following information, if the Commissioner of CSC or the Chairperson of PBC believes that your interests clearly outweigh any invasion of the offender's privacy that could result from the release of this information:

The following information may also be released to you by the Chairperson of PBCFootnote1 or the Commissioner of CSCFootnote2:

When this information is provided to you by the Commissioner of CSC, it is to be provided 14 days before the offender's release, if possible. Moreover, the Commissioner of CSC must notify you if any of this information changes.

If the offender is transferred to a provincial correctional facility, you may receive the name of the province in which that facility is located.

As a registered victim, you may withdraw your request for information regarding an offender at any time. 

Additional information you are entitled to receive from the Parole Board of Canada:

Victims and the general public may request PBC decisions from the PBC's Decision Registry. These documents may include the reasons for decisions related to conditional release, an offender's return to prison, detention, and the decisions and reasons of the Appeal Division of PBC. PBC may exempt information in these written decisions that could reveal a confidential source of information, jeopardize a person's safety or hinder an offender's return to society as a law-abiding citizen.

You Have a Voice in the Corrections and Parole Processes

CSC and PBC welcome any information you may have about safety concerns and the effect that the offence has had on you, your family or the community. Victims may, at any time, provide this information or any other information they think is relevant to either CSC or PBC. You may also request to attend the offender's parole hearing as an observer and may read a written statement to PBC Board members, detailing the physical, emotional and/or financial impact (including property damage or economic loss) the offence has had on you. You may also submit a video or audio recording of your statement, to be presented to PBC members during the parole hearing. A written copy of your statement must accompany any oral presentation. PBC will require a written copy of your statement 30 days prior to the hearing if it does not require translation and 45 days prior if it does.

You may also apply to the Victims Fund, administered by the Department of Justice Canada, for financial assistance to attend PBC hearings of the offender who harmed you. You must register with CSC or PBC to obtain this assistance. The Victims Fund also provides financial assistance for a support person to accompany a registered victim at PBC hearings.

For information regarding the Victims Fund, you may visit the Department of Justice Canada's website at: justice.gc.ca/eng/fund-fina/cj-jp/fund-fond/index.html

Will the Information You Provide be Shared with the Offender?

Personal information about you, such as your address, telephone number and other contact information is not shared with the offender. However, the law requires CSC and PBC to disclose to the offender any information that will be considered during the decision-making process, including information provided by a victim, or a summary of that information.

How does CSC use the Information You Provide?

If you have filed a Victim Impact Statement with the court at sentencing, CSC will receive it along with other court documents on the offender's file. At any point during the sentence, a written statement can be submitted providing information to assist CSC in their decision–making process. Victim information provided to CSC is shared with PBC and used:

How does PBC use the Information You Provide?

The information you provide to PBC is a valued aid in understanding the seriousness of the offence committed and assessing whether the offender recognizes the harm he or she has done. This information will help PBC assess whether:

Changes contained in the CVBR require PBC to include reasonable and necessary victim safety conditions on offenders who are under a Long-Term Supervision Order when a victim statement has been provided. The CCRA already allows the Board to impose victim safety conditions on offenders who are on an unescorted temporary absence, parole or statutory release.  For example, the Board may impose a condition that an offender not contact you, or must maintain a certain distance from your residence. 

Preparing for the Release of a Federal Offender?

If you have safety concerns regarding the conditional release of the offender who has harmed you, there are a number of things you may wish to consider doing in advance of that offender's return to the community. For example:

For information on preparing for the release of a federal offender, you may contact the National Office for Victims, toll-free, at 1-866-525-0554 or visit their website at: publicsafety.gc.ca/nov.

Federal Services For Victims

Public Safety Canada: National Office for Victims

The National Office for Victims, Public Safety Canada, acts as a central resource offering information and support on federal corrections issues. As part of its mandate, the office:

For more information, please visit the National Office for Victims website at: publicsafety.gc.ca/nov.

Correctional Service of Canada: Victim Service Unit

In addition to registering victims, CSC's Victim Services Unit has dedicated Regional Victim Services Managers and Victim Services Officers who provide information described earlier as set out in section 26 of the Corrections and Conditional Release Act (CCRA). The Unit provides victim notification, receives victim statements, answers victims' questions about federal corrections and parole supervision, and provides general information about CSC's restorative justice programs and victim-offender mediation services, as well as referrals to local, provincial, federal and territorial victim service agencies. For more information, call CSC toll-free at 1-866-806-2275 or visit their website at: csc-scc.gc.ca/victims-victimes.

Correctional Service of Canada: Restorative Justice Unit

CSC provides victim-offender mediation (VOM) services through its Restorative Opportunities (RO) program.  VOM offers victims of crime a chance to communicate with the offender who harmed them with the help of an experienced mediator to address the impacts caused by the crime.  The RO program can provide victims with the opportunity to tell their story, ask questions, hold the offender accountable, and achieve a sense of closure on some issues. VOM is guided by participants' needs and can take many forms including written correspondence, video message and / or a face-to-face meeting.

Participation in the RO program is entirely voluntary.  To find out more, you can contact CSC's Restorative Justice Unit by telephone at 613-947-7309, by email at restorativejustice@csc-scc.gc.ca, or visit their website at: csc-scc.gc.ca/text/rj/index-eng.shtml.

Parole Board of Canada: Regional Communications Officers

PBC has a team of Regional Communications Officers (RCOs) in each region to provide information and services to registered victims. These officers register victims and provide information and guidance to victims on the parole decision-making process and proceedings.  RCOs also share release decisions with registered victims when requested; connect victims to other services and resources; provide assistance to victims on the preparation of victim statements to be presented at PBC hearings; and attend PBC hearings with victims to answer questions regarding the process.

For more information, contact the PBC at 1-866-789-4636, or visit the website at: canada.ca/services/paroleboard.

Department of Justice Canada: Policy Centre for Victim Issues

PCVI at the Department of Justice Canada leads federal policy development relating to victims of crime by:

The activities of PVCI include:

For more information, contact the PCVI by calling, toll-free, 1-866-544-1007 or visit the website at  justice.gc.ca/eng/cj-jp/victims-victimes/aboutus-aproposdenous.html.

Federal Ombudsman for Victims of Crime

The Office of the Federal Ombudsman for Victims of Crime (OFOVC) is an arm's length federal government office that works to ensure that the federal government meets its responsibilities regarding victims of crime. Reporting directly to the Minister of Justice, the OFOVC helps victims of crime and their families by:

For more information visit the OFOVC website at www.victimsfirst.gc.ca, or contact the OFOVC by email at victimsfirst@ombudsman.gc.ca, by phone at 613-954-1651, 1-866-481-8429 (toll-free) or 1-877-644-8385 (TTY), or by fax at 613-941-3498.

How do you file a complaint if you believe your rights as a victim weren't respected by the federal government?

The CVBR requires that federal departments and agencies working with victims of crime have a complaints process in place to address any violations of a victim's rights.  

If you believe that your rights under the CVBR have not been respected by CSC, PBC, the Royal Canadian Mounted Police (RCMP), the Canadian Border Services Agency (CBSA), Public Safety Canada (PS), or the Department of Justice of Canada (JUS) or if you have a complaint about a federal prosecutor or the services, procedures, practices or policies of Public Prosecution Service of Canada (PPSC), you have the right to file a complaint with the relevant department or agency.  Federal government departments and agencies are required by law to review your complaint, to make recommendations on how to remedy the situation, if possible, and to notify you of the results of their review and any recommendations that were made. 

If you would like to file a complaint under the CVBR with CSC, PBC, RCMP, PS, JUS or PPSC, visit the following webpage for contact and process information: justice.gc.ca/eng/cj-jp/victims-victimes/rights-droits/complaint-plainte.html.  If you would like to file a complaint under the CVBR with the CBSA, visit their Compliments, Comments and Complaints webpage:  cbsa-asfc.gc.ca/contact/com-eng.html.

Footnotes

  1. 1

    If the Chairperson of PBC (or delegated staff) determines that the interest of the victim clearly outweighs an invasion of the offender's privacy that could result from the disclosure.

  2. 2

    If the Commissioner of CSC (or delegated staff) determines that the disclosure of the information would not have a negative impact on the safety of the public.

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