Government Operations Centre (GOC)

Provides strategic-level coordination on behalf of the Government of Canada in response to an emerging or occurring event affecting the national interest.

The Government Operations Centre (GOC) provides an all-hazards integrated federal emergency response to events (potential or actual hazards, natural or human-induced, either accidental or intentional) of national interest. It provides 24/7 monitoring and reporting, National-Level situational awareness, warning products and integrated risk assessments, as well as national-level planning and whole-of-government response management. During periods of heightened response, the GOC is augmented by staff from other government departments/agencies (OGD) and non-governmental organizations (NGO) who physically work in the GOC and connect to it virtually.

24/7 Monitoring and Reporting

The GOC continuously monitors events of national significance (24/7) and shares information to senior officials, provincial/territorial (P/T) governments and/or the private sector. The GOC is connected to multiple information and intelligence sources—media, law enforcement, intelligence organizations, emergency management organizations, private sector bodies—at international, federal government, P/T and NGO levels.

National-Level Situational Awareness

Based on information and intelligence flow, and as a result of coordinated sharing of that information and intelligence with appropriate partners, the GOC is able to build and share common situational awareness at the national level related to all hazards of national interest, emerging or occurring.

Warning Products and Integrated Risk Assessments

Based on the developed situational awareness, products related to emerging and occurring events are prepared and distributed to appropriate partners. Among others, these products include notifications of events, situation reports that provide updates on the event and efforts to address it, technical reports and geomatics products to facilitate sharing and understanding of issues. The GOC conducts risk assessments based on information and intelligence to provide senior and elected officials and the private sector with accurate, timely and comprehensive information to quickly develop proper responses to an occurring event.

National-Level Planning

The GOC assesses the requirement for development or amendment of plans to prevent, mitigate or manage events. Event-specific contingency plans (e.g. pandemic plans, flood plans, earthquake plans) include the coordination of various departments' actions as well as the provision of personnel and goods and/or transportation of resources to regions affected by an emergency. Requests for assistance from both federal and P/T governments come to the GOC and are part of the planning process. Planning is always done in concert and coordination with partners in order to harmonize existing authorities and responsibilities.

The Federal Emergency Response Plan (FERP) has been developed to ensure coordinated federal response to emergencies where an integrated Government of Canada response is required. The Plan provides a framework for interdepartmental coordination and cooperation.

The National Emergency Response System (NERS) is a component of Canada's response management system, which provides a coordinated strategy for emergency response. The system consists of a standardized, yet flexible, concept of response that describes linkages between the federal and P/T emergency response systems for all hazards; facilitates and expedites federal and P/T response-oriented coordination and decision making; and establishes harmonized terminology, methodology and information products. This system can be used by all levels of government and stakeholders to facilitate the timely exchange of information and coordination of requests for support.

Whole-of-Government Response Management

Concurrent to all the above activities is the management of the response to the event itself. Response management is principally the coordinated implementation of plans or established processes in concert with all partners to ensure a harmonized response to the event. Additionally, issues are identified for continued planning and decision making.

Support to Senior Officials

The GOC, working with all partners, keeps senior officials informed of evolving events and identifies issues that need their engagement for resolution. These issues are assessed and courses of action are developed, which are presented for senior-level decision or guidance through the GOC. Decisions are implemented through the GOC. 

Canadian Cyber Incident Response Centre (CCIRC)

The Canadian Cyber Incident Response Centre (CCIRC) operates within Public Safety Canada, and works with partners inside and outside Canada to mitigate cyber threats to vital networks outside the federal government. These include systems that keep Canada's critical infrastructure functioning properly, such as the electrical grid and financial networks, or contain valuable commercial information that underpins our economic prosperity. CCIRC supports the owners and operators of systems of national importance, including critical infrastructure, and is responsible for coordinating the national response to any serious cyber security incident.

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