Summary
"As was noted at the end of Chapter 3, very strong indicators of professionalism are
already embedded in policing practices and programs across the country. Most
supervisors engaged in helpful supportive behaviours with police officers under their
command. Rewards are fair. Relationships with the community are strong. Ethics
training is almost universal. And the front line, when well informed, gives positive
evaluations of Early Intervention Systems and the work done by Professional
Standards.
What was found, generally speaking, is that discretionary behaviour, manifest in
management and leadership practices, is the strongest driver of sustaining front line
officer commitment to professionalism. To a great degree, these management and
leadership practices can be easily improved by more effective communication.
Unquestionably, the better informed the front line, the more committed they are to
professionalism"--Introduction.