Library Catalogue

Location

Public Safety Canada Library

Resource

Books & Reports

Call Number

HF 5718 R47 2013d

Authors

• Seven Dimensions (Firm)

Publishers

• [Melbourne, Australia] :  Seven Dimensions
• Mississauga, ON :  RG Training Resources Ltd. , [2013]

Description

1 videodisc (9 min.) : sd., col. ; 12 cm (DVD)

Note

Filmed in Los Angeles.
Disc includes PowerPoint slides and PDF Leaders Guide.
Closed captions.

Summary

"Listen supportively by clarifying, reflecting, advising with care and probing (CRAP)."--Publisher's website.

Subject

• Business communication.
• Communication.
• Listening.
• DVD-Video discs.

Contents

1. Clarify -- 2. Reflect -- 3. Advise -- 4. Probe -- 5. Deflect and summary.

Items