Recourse for Listed Persons
Individuals will know that they are listed persons under the Passenger Protect Program if they are denied transportation and have received a written notification when attempting to obtain a boarding pass. These individuals have the opportunity to request that their name be removed from the list.
If you have not received a Written Notification
If you have experienced frequent delays during identity screening at airport check-in or have been denied boarding, but have not received a written notification under the Passenger Protect Program, please do not apply for recourse as you are not eligible and your application will not be processed.
If you have received a Written Notification
If you have received a written notification under the Passenger Protect Program, you may apply in writing to the Passenger Protect Inquiries Office, within 60 days after the day on which you were denied transportation, to request that your name be removed from the list by completing the Application for Recourse.
The Passenger Protect Inquiries Office will provide you with information to allow you to be reasonably informed of the reasons you have been added to the list, taking into consideration the obligation to protect sensitive information. You will have the opportunity to submit additional information in support of your application.
The Minister of Public Safety will determine whether a person should remain on the list. The Minister, must give you notice without delay of any decision made in respect of your application. If the Minister does not make a decision within 90 days after the day on which your application was received, or within any further period that is agreed on by the Minister and you, the Minister is deemed to have decided not to remove your name from the list.
Filling out the Application for Recourse
Section A: Applicant Information
- Print your personal information including your name, address of permanent residence and telephone number.
Section B: Grounds for Seeking Recourse
- Describe the reason why you are applying for recourse.
- If you have a copy of the written notification under the Passenger Protect Program, attach it to your application.
Section C: Privacy Act Statement and Consent
- Read, sign and date this section.
- Your application must include a certified photocopy of at least two pieces of government-issued identification that support your identity (e.g. documents issued by federal or provincial/territorial authorities). Please do not send us your original documents. See the application form for more information about acceptable identification and how to get photocopies certified.
Important information to keep in mind
- If you have not received a written notification, you are not eligible for recourse and your application will not be processed.
- Please print clearly and carefully so that all your information can be read and understood.
- Include a certified photocopy of at least two pieces of government-issued identification that support your identity (e.g. documents issued by federal or provincial/territorial authorities).
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