Understanding Delays at Airport Check-in
Delays at airport check-in may occur for a variety of reasons. They may occur for passengers who have the same name (or similar name) as a person listed under the Passenger Protect Program. Individuals may also experience delays or other inconveniences at the airport for a variety of other reasons which are unrelated to the Passenger Protect Program.
For example, other countries and airlines maintain various security-related lists with different criteria and thresholds. These lists could result in delays for individuals traveling to, from, or even within Canada.
Every effort is made at the time of screening to ensure that disruptions and delays are minimal. However, in order to alleviate such inconveniences, passengers may wish to:
- consider arriving earlier for flights and bringing additional documentation to verify their identity and limit the possibility of delays;
- ensure that their full name, as stated on their passport or other government-issued identification, is provided to the airline at the time of booking;
- contact the airline's customer service representative to explain their situation and to see what steps can be taken prior to arriving at the airport to alleviate any potential delays and inconveniences;
- explore other countries' aviation security programs and related recourse processes.
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