Public Safety Canada's Twitter Protocol
Public Safety Canada's Twitter account (@Safety_Canada) is managed by our Communications Directorate.
Please note: This account is not to be contacted if you have an emergency. You should call 9-1-1 to report a crime, fire or save a life. For less urgent emergencies, please call the 10-digit number for your local police, fire or health services.
In This Issue
Content and Frequency
If you follow @Safety_Canada, you can expect to receive information, which may include (but not limited to):
- Alerts about Public Safety Canada content (news, publications, videos, campaigns, events, etc.),
- Information about programs and services within the department, and
- Information updates during a crisis, emergency situation or major event of national interest.
We will occasionally retweet content that we believe is of value to our audience. This is especially likely when the content is related to the safety and security of Canadians.
We monitor and update @Safety_Canada between 8am and 5pm E.S.T. Monday to Friday, excluding holidays observed in Ontario.
During emergency situations, we provide additional coverage as required.
We accept no responsibility for Twitter downtime.
Replies and Direct Messages
We read all @replies, comments and direct messages sent to us. We will respond in the official language (English or French) of the user's choice.
We encourage posts that are on topic, respectful and allow for further discussion.
We will ignore comments that contain inappropriate material as outlined below.
We also don't engage on issues of party politics.
Following and Followers
We do not auto-follow. At the moment we only follow accounts from our partners and stakeholders.
Please note that being followed by @Safety_Canada does not imply endorsement of any kind.
Tweets will be posted in both official languages - in English on the @Safety_Canada account, and in French on the @Securite_Canada account. @Replies and direct messages that require a response will be answered in the official language of origin.
Users should be aware that some links direct users to sites of organizations or other entities that are not subject to the Official Languages Act.
The Government of Canada is committed to achieving a high standard of accessibility and is working to address issues with third-party service provider platforms. If you have any problems accessing any information on the site, an accessible version of Twitter is available. Alternatively, please contact us to obtain the information in an appropriate format.
Twitter, as a third party network, is not bound by Government of Canada policies for web accessibility.
Information shared with the @Safety_Canada account is subject to the provisions of the Access to Information Act, the Privacy Act and the Library and Archives Canada Act, which means that the information may be accessed and disclosed in response to a request under any of these acts. Users are advised not to share personal information including home addresses and telephone numbers.
We discourage and will ignore comments that:
- are libellous, abusive, rude;
- attack or discriminate against any other individual or group based on race, national or ethnic origin, colour, religion, sex, age or mental or physical disability;
- contain threats or harassment;
- violate an individual's privacy;
- break copyright rules; and
- contain spam or links to malicious websites.
We reserve the right to ignore and block followers that reply or message us with content that is deemed inappropriate as described above.
Links to Other Websites
Links to websites not under the control of the Government of Canada are provided solely for user convenience. The Government of Canada is not responsible for the information found through these links, nor does it mean we necessarily endorse the sites or their content.
General Enquiries and Media Requests
The usual way of contacting us for official correspondence can be found on our website.
Media requests should be directed to our Media Relations team.
If you have any questions regarding @Safety_Canada or our Twitter protocol, please contact our social media team.
Public Safety Canada reserves the right to change or modify its Twitter Policy without notice.
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