Public Safety Canada's YouTube Protocol

Public Safety Canada uses YouTube, a free video-sharing platform offered by Google, a U.S.-based company, as one tool in its efforts to communicate clearly, quickly and in an interesting manner to Canadians. The choice to use this particular service was driven by its size, being the second largest search-engine, and its being the only media file-sharing site with current service agreements with the Government of Canada.

Public Safety Canada's YouTube account is managed by the Marketing and Social Media Unit within the Communications Directorate, on behalf of teams/divisions across the Department and portfolio organizations.

Content

Videos loaded to our YouTube channel will cover various themes and topics such as:

  1. Public safety
  2. Emergency management
  3. Cyber and national security
  4. Law enforcement
  5. Corrections
  6. Crime prevention
  7. Border security

We may periodically remove content from our YouTube channel if it is no longer current and correct or if licensing agreements restrict the length of time we can present the information. We apologize for any inconvenience to our users when this occurs.

Subscriptions

Public Safety Canada subscribes to other Government of Canada YouTube channels. We also subscribe to the channels of a few international government agencies, non-profit organizations, associations and partners, which we believe are relevant to the mandate of our work.

The appearance of Public Safety Canada as a YouTube follower to other accounts' channels does not imply endorsement.

Feedback Policy

All emails sent to the YouTube account will be read and any emerging themes or helpful suggestions will be passed to the relevant people in the department. Although we are not able to reply individually to all messages, they will be handled on a case-by-case basis and responded to when deemed appropriate.

Journalists are asked to send questions to the Media Relations Unit through the normal channels available on Public Safety's Contact Us page.

Accessibility

YouTube, as a third party service provider, is not bound by Government of Canada policies for web accessibility.

The Government of Canada is committed to achieving a high standard of accessibility and is working to address issues with third-party service provider platforms:

  1. YouTube's Caption and Transcript feature will be used for posted videos when possible.
  2. A link to the video on Public Safety Canada's website will be provided with the description of each video.
  3. An accessible video player from the United Kingdom allows users to copy and paste YouTube video URLs, though external captions are not supported.

Privacy

Public Safety Canada's channel is not a Government of Canada website and represents our presence on YouTube, a third-party service provider. Users are encouraged to read its privacy policy.

Information shared with Public Safety Canada on YouTube is subject to the provisions of the Access to Information Act and the Privacy Act, which means that the information may be accessed and disclosed in response to a request under either of these acts. Please refer to Public Safety Canada's Web site Terms and Conditions for additional information about how privacy is handled on Third-Party Social Media.

Users are advised not to share personal information. Personal information includes home addresses and telephone numbers, social insurance numbers, email addresses, photographs containing images of identifiable individuals, and any other information consisting of personal information as defined in paragraph 3 of the Privacy Act.

Official Languages

Public Safety Canada respects the Official Languages Act and is committed to ensuring that information products of equal quality are available in both French and English. Videos will be posted simultaneously in both official languages – in English on Public Safety Canada's “Safety in Canada” channel, and in French on the department's “Sécurité au Canada” channel.

The YouTube interface is available in multiple languages including English and French. To change the interface's language settings, select either “English” or “French” from the language selection menu available in YouTube's website footer (the bottom left of the website).

Links to Other Websites

Links to websites not under the control of the Government of Canada are provided solely for the convenience of users. The Government of Canada is not responsible for the accuracy, currency or the reliability of the content. The Government of Canada does not offer any guarantee in that regard and is not responsible for the information found through these links, nor does it endorse the sites and their content.

General Enquiries and Media Requests

If you have any questions regarding the Safety in Canada channel or our YouTube Protocol, please contact Public Safety Canada's social media team.

For other ways to reach us, please refer to our Contact Us page.

Media requests should be directed to Public Safety Canada's Media Relations team.

Public Safety Canada reserves the right to change or modify its YouTube Protocol without notice.

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